Bolton Clarke is one of Australia’s largest independent, not for profit providers of home care, retirement living and residential aged care services. With a strong national footprint, the organisation supports more than 16,000 employees and over 120,000 clients.
This is a values driven organisation where care, safety and wellbeing are central to how services are delivered, and where continuous improvement and employee experience are a genuine focus.
The Opportunity
As the Head of National Workers’ Compensation, you will lead a large team through the strategy and delivery of workers’ compensation and injury management across a large, complex, national workforce.
Working with a highly experienced team, you will play a key role in strengthening recovery at work outcomes, improving claims performance, and driving proactive injury prevention and early intervention strategies across the organisation.
This is a senior leadership role where you will influence strategy, lead transformation, and ensure strong governance and compliance across a multi jurisdiction self insurance environment.
Leading the team
You will lead and coach a national team of 20+ professionals within a complex workers’ compensation function. This is a highly operational, hands on leadership role with a strong focus on developing capability, supporting a team of specialists, and strengthening performance across the function. Key areas of focus include self-insurance performance, early intervention, return to work outcomes, and driving greater consistency across the national model.
Reporting to the EGM – Safety, Quality and Care, you will work across the enterprise to lift performance, improve visibility of injury drivers, and strengthen accountability for outcomes across a large and diverse
Key areas of impact include:
- Leading the national workers’ compensation and injury management strategy and continuous improvement agenda
• Maintaining self insurance accreditation and ensuring compliance across all jurisdictions
• Driving recovery at work outcomes through early intervention and proactive claims management
• Managing complex and high risk claims, including common law and litigation matters
• Partnering with insurers, brokers and regulators to embed best practice claims management
• Leading audits, reporting and governance to ensure data integrity and accurate Board reporting
• Influencing senior stakeholders to embed a strong injury management and safety culture
• Supporting system, process and service improvements to enhance employee experience
To be successful in this role, you will bring:
- Relevant qualifications in workers’ compensation, injury management or allied health
• Proven leadership experience within a large and complex organisation
• Strong knowledge of workers’ compensation legislation across multiple jurisdictions
• Experience within self insurance frameworks and claims governance
• Demonstrated ability to improve claims performance and reduce cost impacts
• Experience managing complex claims, litigation and high risk decisions
• Strong stakeholder engagement and influencing skills at senior level
• High level analytical capability and experience producing Board level reporting
• Excellent communication skills with the ability to lead with credibility and clarity
This is a rare national leadership opportunity within an executive team deeply committed to supporting its people and strengthening safety and wellbeing outcomes.
You will have the opportunity to genuinely influence outcomes for employees, improve performance across a complex national program, and make a meaningful impact on the health and recovery of workers at scale.
If you are passionate about injury management, strategic leadership and driving change in a complex environment, we would love to hear from you.
Please apply now or email your CV to sjohnson@thesafestep.com.au